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Movies
New Products
Pay-Per-Minute
Customer Service
RealTouch
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Billing Information
Q. What if I have a question about a charge on my account? A. You may reach us by one of the following methods:
Customer Service is available 24hrs a day, 7 days a week, and 365 days a year. (Foreign language support available Monday through Friday, 9 AM to 5 PM Eastern Time). Additionally, you may reach us via our Live Person Chat client. 
Q. What forms of payment do you accept? A. We accept several forms of payment, including but not limited to credit cards. You will be presented with these options during the checkout process.
Q. How will the charge appear on my Credit Card Statement? A. The transaction will show as AEBN on your bank statement.
Q. Why is my credit card/account being declined? A. We use a third party to process transactions and therefore do not have access to the specifics that caused your transaction to be declined. One of the most common reasons for a declined transaction is due to not entering a billing address that matches the billing address that your financial institution has on record. Please contact your financial institution directly for any explanation that you may require or try an alternate form of payment.
Q. Are my credit card transactions safe? A. Yes. All transactions within our networks incorporate SSL (Secure Sockets Layer) as demonstrated by the appearance of a pad lock icon in both Internet Explorer & Firefox web browsers. Using this security, transmissions are encrypted from our secure server to the credit card processor and are protected.
Q. What is your refund policy? A. Refunds are issued on a case-by-case basis depending upon the nature of the refund request. If you are generally dissatisfied with your purchase, we are authorized to provide alternate means of satisfying your purchase up to and including product substitutions and refunds. If you purchase a comprehensive package of Pay Per view Minutes (PPM) and you have used a majority of them, these situations will require managerial input prior to the approval of any refunds. In the event you experience difficulty while attempting playback of any of your purchased products, it is highly recommended that you contact our offices immediately for best effort customer satisfaction. All refunds and substitutions are subject to managerial review.
If you are unsatisfied with our service or are experiencing unresolved technical difficulties; you may reach us by one of the following methods: Customer Service is available 24hrs a day, 7 days a week, and 365 days a year. (Foreign language support available Monday through Friday, 9 AM to 5 PM Eastern Time). Additionally, you may reach us via our Live Person Chat client, located here:
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